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Edwin_Rodriguez5537
Participant
July 3, 2025
Question

No me permite cancelar la renovación de plan.

  • July 3, 2025
  • 1 reply
  • 184 views

Ya estoy cansado de intentar ponerme en contacto con un agente o alguien que me permita cancelar este estupido plan que ya termine de pagar por el año entero, y ahora lo unico que quiero es no pagarlo mas.

1 reply

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Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
July 3, 2025

Hi @Edwin_Rodriguez5537,

Thank you for reaching out.

Upon checking, I can confirm that you have an active Teams contract associated with the Adobe ID used to post this query. Please confirm if you are attempting to cancel this plan. As you are currently within the renewal window, I recommend reaching out to your assigned Adobe account manager for assistance with this process.

Alternatively, you can sign in to the Adobe Admin Console, navigate to the Support section, and click Start Chat to connect with Adobe support directly.

For more information, please refer to the following documentation:
https://adobe.ly/4eyHfyr

We hope this helps. Please let us know if you require any further assistance.

Regards,
^AN

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Edwin_Rodriguez5537Author
Participant
July 3, 2025

Ya lo he intentado pero en cualquiera de los horarios no me conecta con ningun agente y en todas las ventanas de administracion no me permite hacer ningun cambio que no sea renovar la subscripcion. 

Estoy muy cansado de intentarlo y ya sin opciones.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 4, 2025

are you using your admin console.

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