A

Anonymous

Question

No Pages Selected RDS Server 2012r2

Forum|Forum|12 years ago
November 26, 2013
71 replies
42908 views

Hi All

We are currently having troubles which seem to be random in nature printing only from Adobe PDF across three clients running on the below configuration.

Server 2012 r2 RDS (terminal Services) Hyper v instance
Adobe Reader 11.0.5
each of our three clients have a dedicated print server and all printers are shared network devices deployed by group policy.
Each RDS server has 15 to 25 user sessions

All users have no problem printing from any other app but when printing from adobe reader some users depending on the user and the printer (randomly) the user will not be able to print with the "no pages selected" dialogue box coming up.

For instance one user will log into their rdp session and will not be able to print pdfs to one printer. But another user can print from adobe no problems to the same printer.

Trouble shooting so far:

Re install Adobe
Ensure all drivers are at latest version V4 drivers where available and V3 where not. (Printers are HP upd and Xerox Docucenters)
pdf/a view mode set to never
Disabled Enhanced security mode and protected mode at start up.
Tested using auto rotate selected and not
changed the fit to page/shrink to fit etc options
Turned off advanced printing features on the printers.

If anyone could help this would be greatly appreciated as I am at the point of pulling my hair out and so are our clients.

Cheers

Luke

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A

aardum

Participating Frequently

To further expand upon my experience, I'm running Adobe 11.0.6 on Windows 2012 R2 x64 Standard severs running as a Terminal Server Environment for the majority of our users (150+). Users print to network printers on a Print Server. We are using Thinprint drivers on our print server that we use for our thin clients.

Setting compatibility mode on Adobe to Windows 7 does not fix the issue, either.

I have started to keep a log with printer names, driver, driver version and print processor being used.

Does anyone have any other suggestions for me to try?

A

aardum

Participating Frequently

I have not had the issue (two days now) since I deleted every key in the following registry location:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client side Rendering Print Provider\

I don't know if it's coincidence or correlated.

A

aardum

Participating Frequently

Has anyone found a solution to this? This is a terrible oversight. I tried switching to foxit due to the headaches of adobe reader, but our ERP system requires Adobe Reader for forms. A temporary solution was to uninstall the printer and install it again, but this issue is widespread and happens often.

Tried:

Full reinstall of Adobe Reader 11.0.6 (I did use the "change user /install" cmd)

Turn off "Enable Protected Mode"

Disabled Enhanced Security

Disable PDF/A mode

A

Anonymous

Hi,

We are experiencing the same issue in a 2012R2 RDS environment with our Toshiba eStudio Printer. Have completed the same troubleshooting steps to no avail.

Some assistance by Adobe staff or other forum users would be much appreciated.

Regards,

Jack Webster

J

Jamesmac1982

Participant

Hi Jack,

Did you ever resolve this issue? Am having very similar issues (as well as other printing related issues) using Toshiba eStudio Printers (with Universal 2 printer driver) on Server 2012 R2 RDS servers.

Thanks,

James

pwillener

Legend

Another setting that sometimes resolves this issue: set View documents in PDF/A Mode to Never [Edit | Preferences | Documents].

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