Victoria Zerkova

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"No Subscription Found"

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Hello,

just recently I purchased Adobe Photoshop and whenever I login to Adobe it says that I have one license available (the Photoshop one), but whenever I start Photoshop it says that my free trial is over. When I click "license this software" it sends me to "Sign in required", I sign in with my ID and then I get the following message: "No Subscription Found (even though I have one), we couldn't find a Adobe Photoshop CC 2018 subscription associated with this Adobe ID." What do I do now?

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Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

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ABAMBO | Hard- and Software Engineer | Photographer

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When you login at the adobe.com website and you go to "Manage Account", do you see under "Plan information" your plan?

The link here could help: Stop Adobe Creative Cloud from opening in trial mode after purchase

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ABAMBO | Hard- and Software Engineer | Photographer

Victoria ZerkovaAuthor

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Looks like you have your membership. I do not have the Free membership! I wonder if that is the one that creates trouble...

(above is the screenshot of my teams account...)

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ABAMBO | Hard- and Software Engineer | Photographer