non local Admin users can't access apps - Something went wrong

Question

Hello,I admin a school and we recently noticed that none of the users have access to the apps.it just says:   "Something went wrong. If reloading your apps doesn't fix the problem, please contact customer suppoert for help" ->well that's what I'm doing. we have shared devices and users log into Adobe CC through SAML.Now if I logon to the PC through the domain admin or the local PC admin and then in Adobe CC with any authorized user account, everything works fine.if I put a windows domain user into the "Administrators -  domain/Builtin" group in the AD, it also does not work.if I add a user to the local admin group on the PC it does.I'm on version 6.1.0.587. windows 10 Education 22H2I redeployed Adobe CC on new machines even that never had adobe CC before. Same Problem.my Adobe manager (who manages Adobe Products for every school in the country) also has no explanation, and there were no reported problems in other schools, that use the same version and package.I observed after the new installation that AdobeCC does get the updates.Any idea what I could try to get this running?regards

Jérôme35446890gc1c · Accepted Answer

Hello, I just solved it.I had to delete the \Program Files (X86)/Common Files/Adobe/OOBE/Configs folder on each Machine, and now it works.

Ashish_Harrison · Answer

Hi @Jérôme35446890gc1c, please check the UAC, it seems like UAC is disabled on these machines.

Registry:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
> EnableLUA set to 1 from 0

If this doesn't work for you, please check the AUSST folder.
> %SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\
> %SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources
and remove all the files from these folders.

Thanks!

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