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DPM IT CC
Participant
Jun 7, 2018 12:40 PM UTC
Answered

Not able to install Adobe CC package I built on Windows 7

I built the package including all apps and installed it on one windows 10 PC with no issue. But when am installing it in a windows 7 64-bit PC it starts installing all the applications and at the end it fails and points me the PDApp.log location. Please find the log here(https://pastebin.com/UW8DFGFk​).

Badly in need of help. Any help is appreciated.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    Jun 11, 2018 1:05 PM UTC

    06/07/18 16:18:24:547 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 5444 | The HDPIM Setup Process return code is (195).Stopping the installation process.

    06/07/18 16:18:24:547 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5444 | Product Media (ESHR, 1.1.1) installation failed ...

    ESHR=Dimensions.

    Dimensions and XD are not compatible with Windows 7.

    View reply

    5 replies

    alisterblack
    alisterblack
    Inspiring
    Jun 7, 2018 1:18 PM UTC

    Hi,

    Some applications are not supported under Windows 7 - specifically Adobe XD and Dimensions.

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      DPM IT CCAuthor
      Participant
      Jun 11, 2018 10:37 AM UTC

      Could you please help me on how you find the specific apps that failed from the log, so that I can create a package using the compatible apps.

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      alisterblack
      alisterblackCorrect answer
      Inspiring
      Jun 11, 2018 1:05 PM UTC

      06/07/18 16:18:24:547 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 5444 | The HDPIM Setup Process return code is (195).Stopping the installation process.

      06/07/18 16:18:24:547 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5444 | Product Media (ESHR, 1.1.1) installation failed ...

      ESHR=Dimensions.

      Dimensions and XD are not compatible with Windows 7.

      Translate
        Bani Verma
        Bani Verma
        Legend
        Jun 7, 2018 12:45 PM UTC

        Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​ community.

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