Not being able to use apps at home

Forum|Forum|3 years ago
November 15, 2022
2 replies
511 views

Hi there,

So my college has the Enterprise CC plan, allowing full access to all Adobe apps for free. However, I went to use it at home, downloaded CC and signed in with my college account and it only lets me use 7-day Trials rather than allowing me to keep it. Is this a problem or is it like this for everyone? If thetre is a way to download them onto my laptop without a trial, it woukd be great since I need to do some coursework at home.

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Correct answer iCharles

Hi @Adam271487867kd4 ,

We have reviewed the account you used to post here and learned that you currently do not have any licenses assigned to your account. Please contact your IT Administrator. For the procedure regarding contacting your Admin, click here.

Hope this helps!

Charles

I

iCharlesCorrect answer

Legend

Hi @Adam271487867kd4 ,

We have reviewed the account you used to post here and learned that you currently do not have any licenses assigned to your account. Please contact your IT Administrator. For the procedure regarding contacting your Admin, click here.

Hope this helps!

Charles

Abambo

Community Expert

It should work, as long as you are signed in with your college ID. However, your ID has 2 parts, a private one, that you will not need and an "Enterprise" one. You need to make sure to have signed in to the Enterprise account.

So, I suggest, you sign out, and sign in again. https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

If that does not help, contact your school's helpdesk.

ABAMBO | Hard- and Software Engineer | Photographer