Answered
Not getting activation email
I just assigned a new user to a license on our account and he is not getting the activation email from Adobe, so he cannot use it. Please advise.
Anshul_NautiyalCorrect answer
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Jan 21, 2026 4:04 PM UTC
Hi @alexis_5289,
Thanks for reaching out. Based on your query, it appears that you have added a user in the Admin Console and assigned them a license, but they have not received the invitation email. Please confirm if this is the issue you need assistance with.
As mentioned by @kglad, please ask the user to first check their spam or junk folder and confirm whether their emails from https://adobe.ly/3Nu2t7o are not being blocked by your organization’s mail system.
If they are unable to locate the invitation email, please try removing the user from the Admin Console, then add them again and reassign the license.
You can refer to the following document for detailed steps:
https://adobe.ly/45nbncY
I hope this helps. Please let us know if you need any further assistance.
Regards,
^AN
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