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Participant
January 14, 2021
Question

Not installing

  • January 14, 2021
  • 2 replies
  • 275 views

Hi I am an avid user of things like photoshop, aftereffects, and illustrator. But of recent I have had to wipe my laptop and redownload some of these apps. In doing so only photoshop downloaded without any problems, while on the other hand I can't get anything else to download/install whether it be from my adobe cloud app or the website itself. It's been a few days now and I really need a fix, anything helps!

 

P.S. I don't get any error screens at all, its literally just that nothing happens once I click install. Only on 2 occasions did I get a screen to popup that had asked for me to type in my admin password, then after doing so the screen disappeared and nothing happened. I am on 2019 Macbook Pro, macOS Catalina Version 10.15.7!

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2 replies

Peru Bob
Community Expert
Community Expert
January 14, 2021

What operating system?

What vesion numbers of Adobe apps?

John T Smith
Community Expert
Community Expert
January 14, 2021

>type in my admin password

 

You are, of course, entering your Apple password?

FittedAuthor
Participant
January 14, 2021

Yes, ive also tried my adobe password but it is the same outcome