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Participant
May 10, 2023
Question

"Not Processed" Error for Adobe Admin Console migrations

  • May 10, 2023
  • 1 reply
  • 1346 views

Hello, 

 

I am a technical specialist and I assist clients in performing migrations from VIP->LGA on their Adobe Admin Console. The "Troubleshoot Bulk CSV Uploads" helpx guide includes documentation on how to resolve various errors, but sometimes after performing these migrations I get a "Not processed" error, where 0 users are migrated with zero insight as to why, and nothing within the Adobe documentation I have found explains this occurrence. If there is a guide that explains this issue, please let me know. 

 

If I had to guess, I would suspect that the enterprise-type console throws an error when it sees Adobe IDs (which a lot of my clients are still utilizing) as opposed to Business IDs. But if this is not true, then I am completely baffled why some migrations I perform succeed without issue, and some fail for seemingly no reason. 

 

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1 reply

Gurdeep.Singh
Adobe Employee
Adobe Employee
May 10, 2023

Hi @davidw19427542 

 

Please navigate to the user Tab on the admin console > Click on the 3 dots > Select bulk operation results

This tab will show you the reason for the failure

Participant
May 10, 2023

Hi Gurdeep,

 

When I go to this screen, I see "not processed" for each user (emails have been removed.) 

Gurdeep.Singh
Adobe Employee
Adobe Employee
May 10, 2023

Hi @davidw19427542 

 

Can you please confirm the operation you are trying to perform using the csv file