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Nicholas33769431kx7b
Participant
February 27, 2024
Answered

Not Seeing "Edit Identity Type by CSV" Option

  • February 27, 2024
  • 2 replies
  • 1143 views

I have set up Azure Sync for my Adobe for Enterprise organization. I have a few test users with existing Adobe IDs now synchronized to the Adobe Admin Console with Federated IDs. I am looking for the option in Users to "Edit identity type by CSV." However, I don't see this option in the dropdown list. This is what I am seeing:

Any idea what is happening here and how I can migrate my users from Adobe ID to Federated ID?

    This topic has been closed for replies.
    Correct answer Ashish_Harrison

    Hi @thomascouder, please DM me your Org ID or admin console URL.


    Hi @thomascouder, you need an enterprise account to use Edit Identity. As of now, you have Team Licenses. 

    2 replies

    N
    Nicholas33769431kx7bAuthor
    Participant
    October 21, 2024

    HI, I am following up here. We have enterprise licenses and yet are not able to edit identity. Can you assist?

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 21, 2024

    Hi @Nicholas33769431kx7b,

     

    Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. As mentioned by @Ashish_Harrison earlier, please note that the Edit Identity Type by CSV feature is specifically available for Enterprise subscriptions.

     

    If you have an alternate email address associated with your Enterprise license, kindly share it with me via a private message. This will allow me to investigate further and assist you more effectively. Please click on this link here, to get to know how to send a personal message. 

     
     

     

    If you need any further assistance, feel free to let us know. We're here to help!

     

    Regards,
    ^AN

    Ashish_Harrison
    Adobe Employee
    Ashish_Harrison
    Adobe Employee
    March 1, 2024

    Hi @Nicholas33769431kx7b, please append to admin console URL:  ?flags=force_allow_marketing_switch_identity

    Please do not edit any Marketing Cloud user.

    Regards,Ashish Harrison
      N
      Nicholas33769431kx7bAuthor
      Participant
      March 1, 2024

      I added ?flags=force_allow_marketing_switch_identity to the end of the admin console URL (specifically, the URL for the Users page) but I do not see any change to the options available. I don't have any users in Marketing Cloud.

      T
      thomascouder
      Participant
      April 24, 2024

      Hi guys, any news on this ? I'm facing the same issue 😕😕

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