Skip to main content
B
billh73635202
Participant
April 11, 2021
Answered

Now on a "Team" Subscription but am still being told I can sign into only (2) computers with my ID

  • April 11, 2021
  • 3 replies
  • 819 views

I just added a PC That solely drives a laser cutter, so now I rotate between three worksatations in my studio that use different Adobe CC apps. It is only me here, no other users. I upgraded my license to a "team" subscription so I could stop the annoyance of having to continually log out of one machine as I went to use another.

 

However-- I am still getting this "must log out befoe you can access" error. Must I set up a second user ID/email (even though it is only me here,) to make this stop? 

 

Thank you very much.

 

    This topic has been closed for replies.
    Correct answer Dj_Creative_enthusiast

    Hi,

     

    Thank you for posting your query here.

     

    I would like to inform you that Adobe allows you to install your Creative Cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time using one email address.

     

    So, basically you pay per user. If you require using Creative Cloud products on two or more computers simultaneously than you may consider purchasing another license and assign on a different email address. And you will be billed for 2 Licenses. 

     

    Team Subscription does not mean that One User can work as a Team of users on multiple computers. The benefit of Teams Subscriptions is : you can Add ( Purchase) additional licenses for your Team members and manage all licenses as a Team Administrator. Moreover if one Team user leaves the organization or the Team, you have the option to remove his/ her license and re-assign the same License to another user. 

    Hope it helps. 

     

    Thank you. 

    3 replies

    B
    billh73635202Author
    Participant
    May 11, 2021

    This does help, thank you. I eventually figured this out. Unfortunatley, the Adobe representative I spoke to on the phone to sign up for the plan did not understand this, and told me to sign up for teams, in error.  I have now corrected the problem.   Thanks.

      D
      Dj_Creative_enthusiast
      Inspiring
      May 13, 2021

      Thank you very much for confirming and apologies for the experience you had with Adobe Support in the first go. 

       

      Stay safe!

        D
        Dj_Creative_enthusiastCorrect answer
        Inspiring
        April 22, 2021

        Hi,

         

        Thank you for posting your query here.

         

        I would like to inform you that Adobe allows you to install your Creative Cloud apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time using one email address.

         

        So, basically you pay per user. If you require using Creative Cloud products on two or more computers simultaneously than you may consider purchasing another license and assign on a different email address. And you will be billed for 2 Licenses. 

         

        Team Subscription does not mean that One User can work as a Team of users on multiple computers. The benefit of Teams Subscriptions is : you can Add ( Purchase) additional licenses for your Team members and manage all licenses as a Team Administrator. Moreover if one Team user leaves the organization or the Team, you have the option to remove his/ her license and re-assign the same License to another user. 

        Hope it helps. 

         

        Thank you. 

        B
        billh73635202Author
        Participant
        April 21, 2021

        New here-- no replies....It seems like no one knows the answer? Is this an unusual question?

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices