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Participant
December 8, 2023
Question

Older version of Premier Pro has disappeared from my computer

  • December 8, 2023
  • 2 replies
  • 393 views

Hi all, 

This is really weird. I've been Premier Pro 2021 because 2023 was doing this weird thing where all my videos were exporting looking completely different to how they looked within the project, (colour, exposure totally off) so someone here recommended using an older version. So i've been doing that for the last year or so. I've have the app saved in my dock on my mac. 

So I was editing a project yesterday, saved and closed it as I normally would, but when I went to open the app today, it's not in my dock anymore, and it's completely disappeared from my mac. When I search for it, it's nowhere and there was only the option to install PP 2024. I mean, I was able to open my project and it seems as though the colour issues from the 2023 version aren't there, so if it works I guess that's fine. But how weird that it just disappeared?

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Legend
December 8, 2023

Alexander, I don't see an individual plan listed under the account you used to post to this public discussion forum. Have you contacted your school's Creative Cloud plan administrator for an explanation and help to reinstall Premiere Pro? If they manage the computer, then they may have removed the software from the computer.

 

Moving this discussion to the Enterprise & Teams discussion forum.

Participant
December 9, 2023

Hi Jeff. No I haven't contacted them yet but I'll ask them about it. They don't manage the computer though. 

kglad
Community Expert
Community Expert
December 9, 2023

admins do manage the install/removal of apps.

kglad
Community Expert
Community Expert
December 8, 2023

that's an option if you're installing a newer version, but otherwise it's inexplicable.