Ongoing Charges Despite Cancellation of Adobe Creative Cloud Subscription

Dear Adobe Support,

I am posting here as it it impossible to contact support directly.

My name is Lisette Luik, and I am currently using an Adobe Creative Cloud subscription with a student discount. Recently, I canceled my subscription, but I continue to be charged monthly despite no longer having an active subscription and not being able to use the Adobe programs for over a month and a half.

Here are the details of my account and subscription:

My issues are as follows:

1. I canceled my subscription on May 13, 2024, but my bank account continues to be debited for monthly payments.
2. Adobe’s system indicates that I do not have an active subscription, yet charges are still being applied.
3. Since the cancellation date, I have been unable to use Adobe programs, but I am still being billed for the service.

Previously, I contacted Adobe support regarding increasing my Adobe Cloud storage, and now I am seeking assistance with the ongoing billing issue. I am ready to provide any necessary proof of my subscription cancellation and the continued charges.

Please address this issue as soon as possible and arrange a refund for the incorrectly charged amounts. Additionally, confirm that my subscription is indeed canceled and that no further charges will be made.

I look forward to your prompt response and resolution.

Best regards,

Lisette Luik