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sariya1998
Participant
Jun 3, 2024 10:47 AM UTC
Answered

Only got partial refund for their mistake

Hi, 

I got a free trial for the creative cloud all apps plan, and I canceled it before the deadline, so i don't get charged. 3 months later, I am checking my bank account, and I have been getting charged $97.19 every month. It literally wasn't showing I was on any plan when I was getting charged, so I am not sure why that was happening. 
I contacted customer service and I only got a refund for my last charge. I deserve my full refund which is $291.57 because this is not my fault in any way. Sure i didn't notice it until months later, but it was because it was cancelled. Can anyone help me here?

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Kevin Stohlmeyer
Kevin StohlmeyerCorrect answer
Community Expert
Jun 3, 2024 1:16 PM UTC

@sariya1998 No one can help you here as this is a community forum. Your only option is to contact Adobe Support (which is sounds like you have) to dispute. Did you get a confirmation of your cancellation? Show that to the rep on the chat.

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3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
Jun 3, 2024 1:16 PM UTC

@sariya1998 No one can help you here as this is a community forum. Your only option is to contact Adobe Support (which is sounds like you have) to dispute. Did you get a confirmation of your cancellation? Show that to the rep on the chat.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 3, 2024 11:08 AM UTC

    contact support: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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    gupta shivangi
    gupta shivangi
    Legend
    Jun 3, 2024 11:05 AM UTC

    Hi there,

    We appreciate you contacting us. I checked and found that your subscribed to the team's license for Creative Cloud all apps.

    I'm moving this discussion to Enterprise and Teams community for further help.

    Let us know if you have any questions. 

     

    Thanks,

    Shivangi

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