Only got partial refund for their mistake

Question

Hi,

I got a free trial for the creative cloud all apps plan, and I canceled it before the deadline, so i don't get charged. 3 months later, I am checking my bank account, and I have been getting charged $97.19 every month. It literally wasn't showing I was on any plan when I was getting charged, so I am not sure why that was happening.
I contacted customer service and I only got a refund for my last charge. I deserve my full refund which is $291.57 because this is not my fault in any way. Sure i didn't notice it until months later, but it was because it was cancelled. Can anyone help me here?

Kevin Stohlmeyer · Accepted Answer

@sariya1998 No one can help you here as this is a community forum. Your only option is to contact Adobe Support (which is sounds like you have) to dispute. Did you get a confirmation of your cancellation? Show that to the rep on the chat.

kglad · Answer

contact support: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded