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samh46742952
Participant
February 12, 2015
Answered

OOBE Error When installing CS6 on Mac. Cannot open Media DB

  • February 12, 2015
  • 2 replies
  • 999 views

So i am trying to install CC on a mac 10.10 OS, and when i run the install package, it runs the startup scripts, then flashes to validating install and them come up with a error that the installtion has failed

Looking at the logs is says

ERROR  OOBE  Cannot open MediaDB

It says that four times

Advise???

    This topic has been closed for replies.
    Correct answer Ashubijalwan1

    Hi Sam,

    media.db file is located under below location. Please try deleting the existing one and then give a try. also, please give full control access to below location..

    MAC HD>library>application support>Adobe>caps>media.db

    Thanks,

    Ashish

    2 replies

    Ashubijalwan1
    Adobe Employee
    Ashubijalwan1Correct answer
    Adobe Employee
    February 16, 2015

    Hi Sam,

    media.db file is located under below location. Please try deleting the existing one and then give a try. also, please give full control access to below location..

    MAC HD>library>application support>Adobe>caps>media.db

    Thanks,

    Ashish

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 13, 2015

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

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