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SupVog
Inspiring
May 26, 2014
Answered

"Oops something has gone wrong, please try again"

  • May 26, 2014
  • 1 reply
  • 1044 views

I get the above mentioned error message every time I start the CCP.

I was able to use the CCP on this computer before and also I am able to install CC-Applications at this machine right now.

The machine I am running CCP on is:

OS: Win2k8r2

Free space on C: 25 GB

There are no entries in eventvwr

So, what is the problem, and how can I solve it?

    This topic has been closed for replies.
    Correct answer SupVog

    OK, I found the reason.

    I am using the AdobeID I use for CCP also on my  local machine to use CC programs

    As I currently install a new workstation, I have this ID on two machines.

    So, both "slots" for this account were taken and CCP could not use this AdobeID anymore.

    Unfortunately, it does not tell you about this, and also it does not give you any options to use a different AdobeID or to log out the other IDs. It just tells you "Something went wrong" [insert smiley for 'stupid' here]

    The only way to fix this was, to install a local CC program and start it. Then it tells you, that you have no free slot left. Even though, I unregistered my old machine already, it did not work until I told it to logoff any assigned machines.

    [insert another smiley for 'even more stupid' here]

    1 reply

    S
    SupVogAuthorCorrect answer
    Inspiring
    May 26, 2014

    OK, I found the reason.

    I am using the AdobeID I use for CCP also on my  local machine to use CC programs

    As I currently install a new workstation, I have this ID on two machines.

    So, both "slots" for this account were taken and CCP could not use this AdobeID anymore.

    Unfortunately, it does not tell you about this, and also it does not give you any options to use a different AdobeID or to log out the other IDs. It just tells you "Something went wrong" [insert smiley for 'stupid' here]

    The only way to fix this was, to install a local CC program and start it. Then it tells you, that you have no free slot left. Even though, I unregistered my old machine already, it did not work until I told it to logoff any assigned machines.

    [insert another smiley for 'even more stupid' here]

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