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JVENGLEY
JVENGLEY
Known Participant
Jun 11, 2014 7:11 PM UTC
Answered

Oops something has gone wrong, please try again Creative Cloud Packager

When trying to launch the Creative Cloud Packager on my iMac, i'm running into the "Oops something has gone wrong, please try again" message.  I'm trying to create a deployment and retrying is not allowing me to do so.

Any hints at where to look for a log to explain what is actually happening with this?

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      coreygeorgeCorrect answer
      Participant
      Jul 29, 2014 7:21 PM UTC

      Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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      15 replies

      joelgeist
      Participant
      Sep 28, 2016 7:33 PM UTC

      FYI: I ran into the same issue.  Turns out my date and time were off.  Once I got that corrected the issue went away

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      markquinnuk
      Participant
      Aug 16, 2016 9:11 AM UTC

      This has not worked for me with latest packager and El Capitan. It lets me log in again but then says Oops something has gone wrong, please try again.

      I will keep looking for a solution and post hers if I do.

      I think the mac auto shutdown while a package build was taking place and I need to find where all these temp files are and delete them.

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      alisterblack
      alisterblack
      Inspiring
      Aug 16, 2016 12:29 PM UTC

      In the Creative Cloud Packager please go to the drop down menu in the top right hand corner and choose Preferences>Click Here to purge cache.

      This will remove any damaged cached files and you can do a clean download.

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      utsavs32927343
      Participant
      Sep 2, 2015 4:55 AM UTC

      In windows 7 professional : the link is

      C:\Users\Username\AppData\Local\Adobe\OOBE

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        JosKleinKromhof
        Participant
        Feb 24, 2020 8:05 AM UTC

        This worked for me, also in Windows 10

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          matth86841318
          Participant
          Aug 28, 2015 2:57 PM UTC

          I don't have a .db file I have a .conf

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          richard_valentine
          richard_valentine
          Participant
          Aug 27, 2014 4:53 PM UTC

          Create an additional admin account on your windows system, and try it from there.

           

          Rich Valentine

           

          [email removed]

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          coreygeorgeCorrect answer
          Participant
          Jul 29, 2014 7:21 PM UTC

          Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

          Translate
            rdstokes
            Participating Frequently
            Sep 18, 2014 4:54 AM UTC

            Deleting ~/Library/Application Support/Adobe/OOBE/opm.db worked for me.

            Thank you coreygeorge!

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              martbasi
              martbasi
              Participating Frequently
              Oct 23, 2014 8:09 PM UTC

              +1 for deleting ~/Library/Application Support/Adobe/OOBE/opm.db

              Thanks coreygeorge

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                John T Smith
                Community Expert
                John T SmithCommunity Expert
                Community Expert
                Jun 12, 2014 5:02 AM UTC

                Team Installer http://forums.adobe.com/thread/1363686?tstart=0 may help

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