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JVENGLEY
JVENGLEY
Known Participant
June 11, 2014
Answered

Oops something has gone wrong, please try again Creative Cloud Packager

When trying to launch the Creative Cloud Packager on my iMac, i'm running into the "Oops something has gone wrong, please try again" message.  I'm trying to create a deployment and retrying is not allowing me to do so.

Any hints at where to look for a log to explain what is actually happening with this?

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      coreygeorgeCorrect answer
      Participant
      July 29, 2014

      Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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      15 replies

      joelgeist
      Participant
      September 28, 2016

      FYI: I ran into the same issue.  Turns out my date and time were off.  Once I got that corrected the issue went away

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      markquinnuk
      Participant
      August 16, 2016

      This has not worked for me with latest packager and El Capitan. It lets me log in again but then says Oops something has gone wrong, please try again.

      I will keep looking for a solution and post hers if I do.

      I think the mac auto shutdown while a package build was taking place and I need to find where all these temp files are and delete them.

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      alisterblack
      alisterblack
      Inspiring
      August 16, 2016

      In the Creative Cloud Packager please go to the drop down menu in the top right hand corner and choose Preferences>Click Here to purge cache.

      This will remove any damaged cached files and you can do a clean download.

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      utsavs32927343
      Participant
      September 2, 2015

      In windows 7 professional : the link is

      C:\Users\Username\AppData\Local\Adobe\OOBE

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        JosKleinKromhof
        Participant
        February 24, 2020

        This worked for me, also in Windows 10

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          matth86841318
          Participant
          August 28, 2015

          I don't have a .db file I have a .conf

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          richard_valentine
          richard_valentine
          Participant
          August 27, 2014

          Create an additional admin account on your windows system, and try it from there.

           

          Rich Valentine

           

          [email removed]

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          coreygeorgeCorrect answer
          Participant
          July 29, 2014

          Go into the ~/Library/Application Support/Adobe/OOBE folder, and delete opm.db. Relaunch the CCPLauncher. You'll have to log in again.

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            rdstokes
            Participating Frequently
            September 18, 2014

            Deleting ~/Library/Application Support/Adobe/OOBE/opm.db worked for me.

            Thank you coreygeorge!

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              martbasi
              martbasi
              Participating Frequently
              October 23, 2014

              +1 for deleting ~/Library/Application Support/Adobe/OOBE/opm.db

              Thanks coreygeorge

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                John T Smith
                Community Expert
                John T SmithCommunity Expert
                Community Expert
                June 12, 2014

                Team Installer http://forums.adobe.com/thread/1363686?tstart=0 may help

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