ORA - 12592

Question

Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ? Best regards

Anshul_Nautiyal · Accepted Answer

Hi @dorian_5984,

Thank you for reaching out. Since your query pertains to Adobe Campaign, I recommend posting it on the dedicated Adobe Campaign Classic community forum:

Adobe Campaign Classic Community on Experience League

Experts there will help you better with this.

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

dorian_5984 · Answer

observation: random freezeimpact: campaigns blocked increasingly frequent server restarts > up to 5 times a dayinvestigation: visible on heatmap without precise identification possible / action on keep result but situation worseningerrors reported in logs: 2024-12-25 log ORA-210000 Oracle error: ORA-03113: end-of-file on communication channel
Process2024-12-25 log ORA-210000 Oracle error: ORA-12552: TNS:operation was interrupted (iRc=-2006)2024-12-26 log Starting workflow server (pid=126326, tid=126326)...

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