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System5C3F
Participant
April 15, 2021
Answered

Organization deleted?

  • April 15, 2021
  • 1 reply
  • 2693 views

This morning I got two emails minutes apart. The first said...

NOTIFICATION: Your Adobe Creative Cloud for teams membership will soon be cancelled

The second said...

System, you no longer have system administrator rights for Our Organization-Deleted-Org.

The only way to contact support is to log into the admin console - which I can't do.

What now????

This topic has been closed for replies.
Correct answer SuJoshi

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 15, 2021

Who has admin rights in your organization then?

ABAMBO | Hard- and Software Engineer | Photographer
S
System5C3FAuthor
Participant
April 15, 2021

As far as I know I am the only one with admin creds.  Nobody else in the organization seems to know anything about it. 

I think the issue has to do with payment.  The credit card that we were using expired and we added another a month or two ago.  I didn't recieve any warnings about it not working.  Note that the it also says Company XYZ-Deleted-Org. in the email.

How do you get a hold of support when you can't log into the admin console?

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
April 15, 2021

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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