Our Admin has left and now we have no admin access for our team

Question

I'm not sure if this is the right place to post this, but I've not found anywhere I can speak to Adobe directly about it. Our Admin left the company a few months back, and we no longer have any access to the admin features.

We've had some new starts join recently but we can't get in to give them their own Creative Cloud access. Is there any way we can regain access or give someone else admin rights to do this?

Kevin Stohlmeyer · Accepted Answer

Your easiest option is to recover their email and reset the password to the account, granting you access. Outside of that it's difficult for Customer Care to do anything without verification to prevent misuse.

Abambo · Answer

Just to add to this conversation: It is advisable to have at least 2 administrators. A secondary admin can, with the help of customer care, become the contract owner.

BTW: when someone leaves a company, all should work together to assure a continuity. I know, not everyone leaves in good terms, so that is sometimes difficult.

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