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December 30, 2020
Answered

Overcharged Dec 2020

  • December 30, 2020
  • 2 replies
  • 320 views

I was overcharged on Dec 6 2020 by Adobe for our team account. @Adobe support, please let me know an email so I can send you details. I do not have time to wait for three hours on chat or phone with you again. Thanks. 

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Correct answer John T Smith

Adobe does not do support via email

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
December 30, 2020

As this a Team account and not an individual one, I will move this to the Enterprise & Teams forum in the hopes that someone there can help.

 

As @John T Smith says, Adobe does not provide support via email, and we can't help you here. The support you need requires an Adobe employee, and one who can help with this sort of issue do not hang out here.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 30, 2020

    Adobe does not do support via email

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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