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Participant
November 7, 2018
Answered

Package Deployment Help

  • November 7, 2018
  • 1 reply
  • 258 views

Hello, I am trying to update your Creative Cloud Products (Photoshop/Bridge/Lightroom/etc) to the 2019 version.  At first, I tried the nice easy update all option through the App (Infinity symbol at the top), but all this did after updating was initiated a bunch of 7 day trials.  So I downloaded a new package following the old way (creating a creative cloud packager through the tools menu, this was before I realized that this was not the right way...), uninstalled the trialed 2019, and installed the new package, only to get 2018. 

Then I tried making a new (2nd attempt) package, but that one ultimately failed saying the .pkg could not be verified, so I went through the Security settings and told it to launch it anyway, only for it to ultimately fail.  I have repeated this process a couple of times using different options, and am getting the same results.  Can anyone tell me what I am doing wrong.  I am an education account, running High Sierra. I believe our account is good until Feb 2019.  Is this an account issue (as in I will be able to get 2019 when I renew in Feb), or is it just a technical piece that I am somehow missing? 

TLDR, how do I install the latest Photo shop via Admin Console?  The prescribed steps say go through the packages tab, but that is not working.  Appreciate the help.

    This topic has been closed for replies.
    Correct answer josephy58025645

    Ok, I figured it out.  Even though I uninstalled each program, I still had to launch the uninstaller first.  My theory behind that is I needed to clean the Mac equivalent of the Registry Key.  (Not a very heavy Mac user.) . Hope this helps anyone else in this situation.

    1 reply

    josephy58025645AuthorCorrect answer
    Participant
    November 8, 2018

    Ok, I figured it out.  Even though I uninstalled each program, I still had to launch the uninstaller first.  My theory behind that is I needed to clean the Mac equivalent of the Registry Key.  (Not a very heavy Mac user.) . Hope this helps anyone else in this situation.