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universityprep
Participant
October 3, 2018
Answered

Package install issue

  • October 3, 2018
  • 2 replies
  • 2795 views
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    Correct answer Jeffrey_A_Wright

    Universityprep, the details on how to request an Expert Services session are available at Support and Expert Services .  You can find more details under the Contact Adobe Support section of Creative Cloud for education | Deployment Guide .

    This public discussion forum is available to anyone with Internet access. Please use the process listed so that you can get the support included with your Universities membership.

    2 replies

    U
    universityprepAuthor
    Participant
    October 3, 2018

    So I was contacted by what appeared to be Adobe but they immediately wanted my ID and Password for my account! I am shock and appalled if this was actually someone from Adobe, who should NEVER ask for an account password. If it wasn't adobe, you have been warned.

    U
    universityprepAuthor
    Participant
    October 3, 2018

    contacted via skype

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 3, 2018

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

    Universityprep, what type of Creative Cloud membership did your University purchase?  If you have an Education membership, then please see Creative Cloud for education | Deployment Guide for information on how to contact the support included with the membership.  Please make sure to include all requested information to help expedite your request.

    U
    universityprepAuthor
    Participant
    October 3, 2018

    The only thing about contacting support on that page is relating to "contacting Adobe Support to report a suspected SSO issue"

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 3, 2018

    Universityprep, the details on how to request an Expert Services session are available at Support and Expert Services .  You can find more details under the Contact Adobe Support section of Creative Cloud for education | Deployment Guide .

    This public discussion forum is available to anyone with Internet access. Please use the process listed so that you can get the support included with your Universities membership.

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