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GraphxTeacher
Participant
February 22, 2020
Answered

Package installation

  • February 22, 2020
  • 3 replies
  • 611 views

I'm a teacher, needing to upgrade our software. Last week, an Adobe customer care person started to help me and we realized I needed some sites white listed. It was way easier for my school to just turn off the filtering for my classroom today, when no students are present. I had left the window open where I selected the programs I wanted, so this morning, I was able to download the package. When I double click to open the .pkg file, it runs the trouble shooting which comes back saying The installation failed (encountered an error that caused install to fail, contact software mfg for assistance). Any suggestions on what I can do over the weekend instead of taking precious class time next week?

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Correct answer Bani Verma

Hi there, 

 

Do you see an error code with the message when the installation fails? If yes, then kindly share that with us.

You may check the log files to find the error message, to know how to do that please see: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html.

 

 

3 replies

Bani Verma
Bani VermaCorrect answer
Legend
February 24, 2020

Hi there, 

 

Do you see an error code with the message when the installation fails? If yes, then kindly share that with us.

You may check the log files to find the error message, to know how to do that please see: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html.

 

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 22, 2020

You need to contact your school's IT Department for assistance. 

Meanwhile, I'm moving this discussion to Enterprise & Teams forum.

 

 

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 22, 2020

    This forum is for regular installs... I think you need the Enterprise forum https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams?page=1&sort=latest_replies&filter=all

     

    Enterprise Account link that may help
    Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

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