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Jeff Bugbee
Community Expert
Community Expert
May 19, 2022
Question

Packages from Admin Console fail to install

macOS Monterey

 

Anyone seen any issues with packages failing to install after creating and downloading from Admin Console? I've made a single package that contains only the CCDA (5.7.1) but when I try to install, it immediately fails.

I notice if I run a

chmod -R 755

on the PKG, it will then run successfully. Any reason why these packages are getting created/downloaded with the wrong permissions? Downloading and running these from an admin account with full permissions to Downloads/Desktop.

 

Install.log shows 

2022-05-19 16:11:56-04 hsn0149358 Installer[90511]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/HSN-CCApp-SelfService-Browser-v5.7.1-UNI/Build/HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1076E6E5-C509-4F42-89E3-2A75A4B71466, NSLocalizedDescription=An error occurred while running scripts from the package “HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg”.}

2022-05-19 16:11:56-04 hsn0149358 installd[749]: PackageKit: Removing client PKInstallDaemonClient pid=90511, uid=845373688 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2022-05-19 16:11:56-04 hsn0149358 installd[749]: PackageKit: Done with sandbox removals
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: IFDInstallController 4392C0 state = 8
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: Displaying 'Install Failed' UI.
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
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