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Jeff Bugbee
Community Expert
Community Expert
May 19, 2022
Question

Packages from Admin Console fail to install

  • May 19, 2022
  • 0 replies
  • 734 views

macOS Monterey

 

Anyone seen any issues with packages failing to install after creating and downloading from Admin Console? I've made a single package that contains only the CCDA (5.7.1) but when I try to install, it immediately fails.

I notice if I run a

chmod -R 755

on the PKG, it will then run successfully. Any reason why these packages are getting created/downloaded with the wrong permissions? Downloading and running these from an admin account with full permissions to Downloads/Desktop.

 

Install.log shows 

2022-05-19 16:11:56-04 hsn0149358 Installer[90511]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/HSN-CCApp-SelfService-Browser-v5.7.1-UNI/Build/HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1076E6E5-C509-4F42-89E3-2A75A4B71466, NSLocalizedDescription=An error occurred while running scripts from the package “HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg”.}

2022-05-19 16:11:56-04 hsn0149358 installd[749]: PackageKit: Removing client PKInstallDaemonClient pid=90511, uid=845373688 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2022-05-19 16:11:56-04 hsn0149358 installd[749]: PackageKit: Done with sandbox removals
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: IFDInstallController 4392C0 state = 8
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: Displaying 'Install Failed' UI.
2022-05-19 16:11:57-04 hsn0149358 Installer[90511]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
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