Packaging Acrobat Pro DC 2017

Question

*Ok I have updated this question as it seems I am working with the 2017 version, not 2018. For some reason the Purchase Order was tagging it as 2018, even though that's not out yet.

Anyway, I tried to use the Acrobat Customization Wizard DC to edit the .msi package and make this usable for enterprise deployment. However, when trying to "Grant Offline Exception," I get the "Offline exception grant process failed" error. I know the Creative Cloud Packager is available, but from what I understand, it still requires a sign in to authorize the install? That would be difficult with 100s of installs. Am I missing something? Other options?

TooLKikS · Accepted Answer

Ok sure enough, the license code was for Adobe Acrobat 2017 Classic. I had downloaded DC 2017. Too bad it doesn't automatically identify that the code is for a different product if you have the wrong installation files. Either way, case closed, thanks!

Steve Cordero · Answer

What was the "exact" error message?Generally, you can troubleshoot the error by going to the %temp% and opening the file "oobelib.log" in Notepad to see what the real error was. When you do this what is the output in the "oobelib.log" file?

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