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M
Mike25564920vt13
Participant
August 8, 2022
Answered

Password security automatically applied

  • August 8, 2022
  • 1 reply
  • 439 views

One of my managed users (CC, university license) is having password level security applied to every PDF they create.  The user claims they never set up password security and is not very techinically capable.  

To be clear, whenever this user creates a PDF from any source document, and then shares the PDF, the PDF is not printable or savable by any other user, and has Password security applied.  I have duplicated this on their computer, and have removed Acrobat and CC and reinstalled.  

I need to be able to turn off Password security being automatically applied to all PDFs.  

This topic has been closed for replies.
Correct answer Test Screen Name

In our testing, we have been creating a PDF by choosing "Save as Adobe PDF" in Word.  


Thanks. In this case there are specific security settings, which I don't think will affect any other kind of PDF creating.

Open Word. Click the Acrobat ribbon. Next to Create PDF click Preferences

Click the Security tab. It can be turned off here.

1 reply

T
Test Screen Name
Legend
August 8, 2022

There is no security setting that makes a file "not savable". What happens? What do security properties show?

M
Mike25564920vt13Author
Participant
August 9, 2022

Security properties show that Password Security is in effect.  User has stated they have never set this up, and based on their technical level, I'm inclined to believe them. This setting is applied to any created PDF, and I really need to get this removed.  I'm not aware, and have not been able to find a way to automatically add a single password for security on every created PDF.  If that setting is available, that's probably what I need to undo this.  

By not savable, I mean no one the document is shared with can save it.  

T
Test Screen Name
Legend
August 9, 2022

Saving is nothing to do with PDF security, but sharing settings may affect it, depends how it is shared.

Ok. There are countless different ways to make PDFs, many of which have their own settings. So the next question is - what way(s) does the user make a new PDF. Here are just some ways

* Save a PDF from Word

* Save Adobe PDF from Word

* Use Create PDF from File in Acrobat

* Use Create PDF from Scanner in Acrobat

* Use Create PDF from Web Page in Acrobat

* Save as PDF in a browser

* Scan to PDF with some other software

* Right click in Windows explorer and choose PDF creation

* Choose Combine Files into a single PDF

* Choose Create a form

* Use a web-based PDF creation tool (Adobe's or someone else's)

* Receive the PDFs from an external site or system (eg as an invoice or report)

* and many more

To track down which settings apply, or which app or service might be doing this, we need to know exactly how this user is making the PDF file(s).

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