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Arda38808341g2f1
Participant
March 22, 2025
Answered

Payment

  • March 22, 2025
  • 3 replies
  • 203 views

Hello, so Abode sent me a mail that said my gratuation is coming. But i am still a university student. And in Creative Cloud, it said my next payment will be changing to normal (non student) plan. So ı bought a new student plan but it created a new account in the same email. How can i fix this? Because i still have two acconts in the same email and one of them is still gonna take normal plans money.

 

Correct answer Anshul_Nautiyal

Hi @Arda38808341g2f1,

 

Thank you for reaching out. Upon reviewing your account, I can see that the Adobe ID used to post this query is associated with both an active Creative Cloud for Teams subscription and an individual Creative Cloud plan. It appears that you have recently purchased the Teams plan.

When signing in, you will be prompted to choose a profile—either Personal or Business/School.

  • Select the Personal profile to access your individual subscription.
  • Select the Business or School profile to access the Teams plan.
    You can refer to the following documentation for more details on managing Adobe profiles:
    https://adobe.ly/4kVHs1M

If you no longer wish to maintain both subscriptions, you have the option to:

  • Change the email address associated with your individual Adobe account to separate it from your Teams subscription:
    https://adobe.ly/4hJNLTi
  • Or, cancel your individual plan if you prefer to use only the Teams subscription:
    https://adobe.ly/4iBEbmI

Please let us know if you need further assistance or have additional questions. We're happy to help.

Regards,

^AN

3 replies

ponuku manohar
ponuku manohar
Participant
March 4, 2026

Please update my payment

 

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
March 4, 2026

Hi ​@ponuku manohar 


Thanks for reaching out.

After checking, I can see that you have an active Individual Creative Cloud Pro plan associated with the Adobe ID used to post this query. However, there appears to be a payment issue with the subscription, which is likely why you’re currently unable to use the plan.

I recommend reviewing the following help document for steps on resolving failed or missed payments:
https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

I hope this helps. Please let us know if you need any further assistance. 

Regards,
^AN

ponuku manohar
ponuku manohar
Participant
March 4, 2026

hi i already paid my due amount but my accounct was not updated my payment still now

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
March 23, 2025

Hi @Arda38808341g2f1,

 

Thank you for reaching out. Upon reviewing your account, I can see that the Adobe ID used to post this query is associated with both an active Creative Cloud for Teams subscription and an individual Creative Cloud plan. It appears that you have recently purchased the Teams plan.

When signing in, you will be prompted to choose a profile—either Personal or Business/School.

  • Select the Personal profile to access your individual subscription.
  • Select the Business or School profile to access the Teams plan.
    You can refer to the following documentation for more details on managing Adobe profiles:
    https://adobe.ly/4kVHs1M

If you no longer wish to maintain both subscriptions, you have the option to:

  • Change the email address associated with your individual Adobe account to separate it from your Teams subscription:
    https://adobe.ly/4hJNLTi
  • Or, cancel your individual plan if you prefer to use only the Teams subscription:
    https://adobe.ly/4iBEbmI

Please let us know if you need further assistance or have additional questions. We're happy to help.

Regards,

^AN

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