Personal Account vs Federated Account

Question

Good afternoon,
 
Can't seem to find a good answer for this anywhere. I work at a university and we are trying to utilize the creative cloud access provided during the COVID-19 home isolation. I have a user who has an adobe account on their work PC that is a personal account. She is using the same email address with the Enterprise or Federated ID sign-in. It goes through all the steps, including takes her to our university's single sign-on page. But when sign in is complete, it says personal account and she has an option to start a trial for acrobat. 
 
We've tried signing in and out with a different ID and have deleted the local omb.db file in her OOBE folder. Any other suggestions?

Bani Verma · Accepted Answer

Hi there,

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

Hope this helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded