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ericm61615541
ericm61615541
Participant
March 30, 2020
Answered

Personal Account vs Federated Account

  • March 30, 2020
  • 1 reply
  • 750 views

Good afternoon,

 

Can't seem to find a good answer for this anywhere. I work at a university and we are trying to utilize the creative cloud access provided during the COVID-19 home isolation. I have a user who has an adobe account on their work PC that is a personal account. She is using the same email address with the Enterprise or Federated ID sign-in. It goes through all the steps, including takes her to our university's single sign-on page. But when sign in is complete, it says personal account and she has an option to start a trial for acrobat. 

 

We've tried signing in and out with a different ID and have deleted the local omb.db file in her OOBE folder. Any other suggestions?

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Correct answer Bani Verma

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
March 31, 2020

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

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