currently I have myself and a staff member logging into Adobe and and recently everytime my staff member logs in we have to change password. this happens daily. I now have another staff member coming on. I dont want to keep changin password every 2 minutes. should I be under a differnt plan with 3 users
Hi @Amesbury FS,
Thank you for reaching out.
Based on our review, we can see that you currently have an active Teams plan associated with the Adobe ID used to submit this query. From your description, it appears that multiple users are signing in using the same credentials, which is causing the system to prompt for a password reset repeatedly.
Please note that Adobe does not allow concurrent logins on a single personal Adobe ID. When the same credentials are used by multiple individuals, the system automatically logs out the previous session for security reasons.
Since you have a Teams subscription, the recommended approach is to assign individual licenses to each user through the Admin Console. This allows every user to sign in with their own email address and use the applications independently without interruption. As you currently have multiple Acrobat licenses available, you can assign one license per user accordingly.
You can refer to the following guide for step-by-step instructions on assigning licenses to users:
https://adobe.ly/4q6hwm4
Please let us know if you need any further assistance.
Regards,
^AN
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