personal Student account

Forum|Forum|2 years ago
November 22, 2023
1 reply
410 views

I have paid for a student account since I'm in college (not funded nor supported by my college) and made the mistake of using my college Email to creat-it. Now when I try to log in, it says to contact my college and I can't seem to be able to have a direct contact to Adobe to discuss. Since I paid for everything out of pocket and I can't use it nor reach anyone to help resolve this issue. Does anyone have a direct number or any type of contact information that i could use please ?

Thanks a lot !!

This topic has been closed for replies.

Correct answer Nikhil R Gupta

Hello @Alex337966771zdl ,

You should have a subscription under your personal account. When you try to log in to https://account.adobe.com/plans, do you see the All Apps subscription? Make sure you choose a personal account, not company/school, after you enter your email when logging in.

You can also make sure on Creative Cloud you choose the correct account to sign in.

Nikhil R GuptaCorrect answer

Legend

Hello @Alex337966771zdl ,

You should have a subscription under your personal account. When you try to log in to https://account.adobe.com/plans, do you see the All Apps subscription? Make sure you choose a personal account, not company/school, after you enter your email when logging in.

You can also make sure on Creative Cloud you choose the correct account to sign in.

kglad

Community Expert

after confirming your subscription per the above sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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