Personal vs. Business Profile Confusion

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My company pays for several licenses, but they don't show up under my Business Profile. Rather, they show up under my Personal Profile. However, there is one license that shows up under my Business profile that I'm not billed for along with the others. How can I go about fixing this?

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @John26707462u2gn this is expected as your Adobe ID is an authenticating account for both of your business IDs.
To use the Acrobat assigned from (personal information removed by moderator) you need to choose personal > enter password and then choose the (personal information removed by moderator) profile.
Again Business IDs and Adobe ID are entitled to each other. Thanks!

Regards,Ashish Harrison

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @John26707462u2gn this is expected as your Adobe ID is an authenticating account for both of your business IDs.
To use the Acrobat assigned from (personal information removed by moderator) you need to choose personal > enter password and then choose the (personal information removed by moderator) profile.
Again Business IDs and Adobe ID are entitled to each other. Thanks!

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Regards,Ashish Harrison

J

John26707462u2gnAuthor

Participant

Thank you. I shouldn't have any products associated with my personal ID. Our company pays for two licenses, and both should be under our company, with one assigned to myself, and one to another user.

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