Photoshop and Illustrator on trial version

Question

When I try to open Photoshop or Illustrator, Creative Cloud keeps saying me that I'm on trial version, although we bought the licenses. It happens since it was updated with 2017 version. We tried some solutions, but none of them worked. I have other programs from the suite, like Adobe InDesign, and it's working fine.

alisterblack · Answer

HiTry the following:Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in. Sign out and sign back in to the software by going to Help>Sign OutMake sure you are connected to the internetThe opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.Close the Creative Cloud application.Navigate to the OOBE folder. Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folderDelete the opm.db file.Launch Creative Cloud.

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