Skip to main content
Inspiring
January 4, 2019
Answered

Photoshop CC 2018 is crashing on multiple PCs in our Office

  • January 4, 2019
  • 7 replies
  • 841 views

So now Photoshop 2018 is crashing on everyone's PC in our office.  I've uninstalled, reinstalled, cleaned settings, still crashes on load during "initializing panels" and never even loads the GUI.  Crash report details are empty.  I've tried control+alt+shift to launch PS and that worked once and thought it was fixed but now it's crashing at the same spot again and that fix no longer works.

.....and since we can't upgrade to 2019 looks like we have to downgrade to 2017.

    This topic has been closed for replies.
    Correct answer msnead53

    FYI-- Photoshop 2017 works fine.  I am going to use that until you've decided to stop shafting your device license customers.

    7 replies

    alisterblack
    Inspiring
    January 4, 2019

    Are you able to see any details in Event Viewer following a photoshop crash?

    Go to the Start Screen.

    1. Type in Event Viewer.
    2. This will bring up the Event Viewer box. Click to open the Event Viewer.
    3. In the left pane, expand Windows Logs.
    4. Click on Application and System log.  Highlight the first event in the log and use your arrow keys to scroll down. Most of your event will be in formation. You may see Yellow Warnings or Red Errors. If you see a red error, you can double click on it to bring it up and copy the contents to a document.
    msnead53Author
    Inspiring
    January 4, 2019

    No, nothing appears in the event viewer at all (regarding anything Adobe).  Additionally, when i click the "show details of what is in the report" or whatever the link is on the crash window that opens, it opens a blank box with nothing in it.  I can't check now because I have uninstalled it and am in the process of creating a package for PS 2017.

    I tried going back to an earlier 2018 version I had a package for and that also had the same exact problem.  I am trying to avoid having to uninstall and reinstall every single Adobe app I have as most articles I have read on this subject say that doesn't help either.  It's quite alarming how many "photoshop cc 2018 crash on launch" articles there on out there on the internet.....

    Jeffrey_A_Wright
    Legend
    January 4, 2019

    Branching to a new discussion.