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Yogendra5EF5
Participant
January 21, 2021
Answered

Photoshop CC not installing

  • January 21, 2021
  • 1 reply
  • 1016 views
Exit Code: 127
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 4 error(s), 0 warnings(s) 

FATAL: Error occurred in extract of package (Name: AdobePhotoshop22-Core_x64 Version: 22.1.1.138). Error code: '127' 
ERROR: Cannot open file 'C:\adobeTemp\ETR836A.tmp\1\Application\Required\Sensei_Models\Doc_Classification\doc_class_ie.crypt' for writing: Error 5 Access is denied.
ERROR: Cannot open file 'C:\adobeTemp\ETR4154.tmp\1\Application\Required\Sensei_Models\Doc_Classification\doc_class_ie.crypt' for writing: Error 5 Access is denied.
ERROR: Cannot open file 'C:\adobeTemp\ETR4552.tmp\1\Application\Required\Sensei_Models\Doc_Classification\doc_class_ie.crypt' for writing: Error 5 Access is denied.
ERROR: Cannot open file 'C:\adobeTemp\ETR5F5A.tmp\1\Application\Required\Sensei_Models\Doc_Classification\doc_class_ie.crypt' for writing: Error 5 Access is denied.
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This topic has been closed for replies.
Correct answer thatsmauri

Exit Code 127 indicates that the installer was unable to extract the install files in the temp location (C:\adobeTemp) on your device. This can either happen due to lack of disk space or permission issues. Antivirus software can also block the extraction process.

Do the following and then try to install the app again:

  1. Check permissions on the "adobetemp" folder located at:
    [Windows]: <system drive>\adobetemp
    [macOS]: <system drive>/adobetemp
  2. Disable your antivirus software temporarily, and then try your download again.

1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
January 21, 2021

Exit Code 127 indicates that the installer was unable to extract the install files in the temp location (C:\adobeTemp) on your device. This can either happen due to lack of disk space or permission issues. Antivirus software can also block the extraction process.

Do the following and then try to install the app again:

  1. Check permissions on the "adobetemp" folder located at:
    [Windows]: <system drive>\adobetemp
    [macOS]: <system drive>/adobetemp
  2. Disable your antivirus software temporarily, and then try your download again.
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