Photoshop CC will not install, no error though

Question

I had two occurences of this so far. I download different CC Packages via CC Packager on Windows.

The package I last tried just consisted of Photoshop and Acrobat Pro, German, Windows 64.

First we install the "Exception" which works flawlessly as it seems, as Acrobat is installed.

Then we start the MSI and everything seems fine till then end, but when we want to start Photoshop we do not find it.

Re-running the MSI does not help.

Any suggestions?

Romsinha-9KMEUt · Accepted Answer

Please make some changes as mentioned below and try to run the package:

1. Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename it to OOBE.old

2. Navigate to C/Program Files(X86)/Adobe/Adobe Creative Cloud and rename it.

3. Navigate to C/Users/User Name/AppData/local/Adobe/OOBE and rename it.

4. Open task manager and close all Adobe services.

Try to run the package again. Please let us know whether it worked.

Regards,

Romit Sinha

Romsinha-9KMEUt · Answer

Hi Victorinox AG,Please attach the Pdapp.log: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.Regards,Romit Sinha

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