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don_sizemore_unc
Participating Frequently
December 20, 2012
Question

Photoshop CS6 (and only Photoshop) dies on first run

  • December 20, 2012
  • 1 reply
  • 5643 views

Hello,

I'm hoping someone can help me.  I used AAMEE 3.1 to generate a serialized package of CS6 on OS X Mountain Lion (10.8.2).  It's fine, or so I thought.  I created a Mac OS image through DeployStudio and deploy it across our school's iMacs.  Great.  However, during the first run, Photoshop (and only Photoshop) launches the Adobe Application Manager alongside it, and they both exit.  Subsequent launches of Photoshop proceed as they should, and other programs in the suite load properly on first run.

This would be a minor annoyance, except all of our Macs are frozen using Deep Freeze, so everyone will experience this behavior, every day.  I haven't found anything helpful in the system or Adobe logs, haven't been able to web-stalk anything, and monitoring the filesystem for changes during this sputtered launch only yields three binary files, two in /System/Library/Preferences/Adobe and one beneath ~/Library/Preferences/Adobe/SLStore.  Pushing out these files to another machine as a test doesn't change Photoshop's behavior - is this tied to the Adobe ID (mine), the user account, some hardware identifier, or a combination of the three?

Thanks for any pointers,

Donald

This topic has been closed for replies.

1 reply

SeanAlexander
SeanAlexander
Known Participant
December 20, 2012

My thoughts:

  1. Confirm the permissions of ~/Library/Preferences/Adobe/SLStore. Adobe likes "drwxrwxrwx root admin" for that folder.
  2. Does problem occur on both administrative account and standard account? If administrative account, that would further indicate a permissions problem.
  3. Since further launches work, I am also inclined to suspect corrupt cache files that are updated after launch. Check/Move to Desktop/Delete Photoshop-related (or Adobe-related) cache files in ~/Library/Caches, then test
D
don_sizemore_uncAuthor
Participating Frequently
December 20, 2012

I really appreciate the pointers:

1. Permissions were correct (albeit I should have referenced SLStore beneath Application Support, but... everything was world-writable.

2. Administrative and standard accounts alike.

3. I've trashed all Caches in any directory containing  "Adobe" case-insensitive, and wiped out /Library/Caches for good measure.  Then signed in with my personal account on a new machine and... same thing

Thank you again for any ideas or further thoughts!

Donald

SeanAlexander
SeanAlexander
Known Participant
December 21, 2012

When you duplicate the error, does the Console application (in /Applications/Utilites) provide any log data that seem relevant? Make sure you are checking looking at "All Messages" under "System Log Queries" (all the way in upper-left).

If that does not provide any information, at this point, I feel the most likely suspect is either the AAMEE package or how it is interacting with your Mac OS X image. Focusing on the AAMEE package, I have three additional thoughts:

  1. If you remotely deployed your AAMEE package to a Mac with a clean (not-imaged) OS, does problem still occur?
  2. What other troubleshooting have you done?
  3. When I create an AAMEE package, I use the following configuration in order to avoid font and AIR-related difficulties.
    • Under Options: Unchecked the option to install fonts under Illustrator, InDesign and Photoshop.
    • Under Configuration: Select: End User License Agreement
    • Under Configuration: Select: Adobe Product Improvement Program
    • Under Configuration: Select: Disable all Adobe Air installers, including Adobe Help Manager
    • Under Configuration: Choose: Ignore conflicts and continue installations
    • Under Configuration: Choose: Adobe Update Manager is disabled
    • Under Configuration: Choose: Deploy to default application directory
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