Participant

Question

Photoshop CS6 TLP serial number still listed in LWS but reported as revoked

Forum|Forum|2 days ago
September 14, 2026
4 replies
20 views

Hello,

I am the legitimate owner of a perpetual Adobe Photoshop CS6 13.0 Polish Windows TLP license, purchased through Adobe Buying Programs for my company.

The license is still present in my Adobe Licensing Website (LWS) account. LWS currently shows:

Product: Photoshop
Version: 13.0
Language: Polish
Platform: Windows

I can also still download the official Photoshop CS6 13.0 WIN ESD PL installer directly from my Adobe LWS account.

I recently moved to a new Windows computer. I downloaded the installer directly from LWS and attempted to install Photoshop using the Windows serial number displayed in the same LWS account.

However, the official Adobe installer displays:

“The serial number you entered has been revoked. This product cannot be installed.”

The same licensed Photoshop CS6 is still working normally on another computer. I have not deactivated it there because I am concerned that Adobe may then refuse to reactivate it.

I contacted Adobe Support. They checked the serial number but told me that CS6 is an end-of-life product and referred me to Adobe Community.

Adobe Support Case ID: ADB-47075893-M4Q6

I would like to understand:

Why is a serial number that is still officially assigned to my company in Adobe LWS being reported as revoked?
Is there any legitimate way to activate this TLP license on a replacement/new computer?
Has Adobe disabled new activations for some CS6 TLP serial numbers?
Can the serial number be reactivated or replaced?
Is there an official legacy/offline activation method for this type of CS6 TLP license?

I have the original Adobe Software License Certificate, the LWS license record, the LWS download record for Photoshop CS6, and the official installer downloaded directly from Adobe.

I am attaching screenshots showing the license in LWS, the official CS6 download available in LWS, and the revoked serial number error.

The serial numbers and account-specific information have been hidden in the screenshots for security reasons.

Thank you for any assistance or clarification.

A

ARTBRONAuthor

Participant

Thank you. I understand that serial numbers which have been exposed publicly can be revoked.

However, this serial number belongs to my company, is still listed in my Adobe LWS account, and I have the original Adobe TLP license certificate and purchase records.

I have no knowledge of this serial number ever being published publicly before.

Is there any way to confirm whether public exposure was actually the reason this specific serial number was revoked?

If the serial number was compromised without my knowledge, can Adobe issue a replacement serial number or otherwise restore my legitimate perpetual TLP license?

T

Tariq Ahmad Dar

Community Manager

@ARTBRON,

The comment by @kglad is correct as a general rule, and it's the same first cause named in Adobe's Fix invalid or revoked serial numbers article. It's still not something this thread can confirm applies to this particular serial though, especially given the LWS record and TLP certificate already on file. That determination needs the licensing team looking at the actual serial's history, which is why the case number is the right place for this to get resolved rather than general troubleshooting here.

kglad

Community Expert

also serial numbers found in public can be revoked.

T

Tariq Ahmad Dar

Community Manager

Hi @ARTBRON,

Thanks for reaching out, and sorry about the trouble.

Your case ADB-47075893-M4Q6 is already open with Support, so here's what's confirmed on the licensing side.

Photoshop CS6 passed the end of extended support on 5/31/2019, per Adobe's Products and technical support periods page, across all license types, including TLP.

On the revoked serial, Adobe's Fix invalid or revoked serial numbers article lists two causes: a serial not issued by Adobe or used fraudulently by an unauthorized reseller, or, per Adobe's Genuine software page, no longer supporting new activations on software this far past the end of support. Which applies here isn't something Community can determine; that requires the licensing team to review your actual serial.

A reinstall or offline activation won't resolve this, since it isn't a connectivity issue. Restoring or replacing the serial is a decision by the licensing team.

Your best path is your open case, attach your license certificate and LWS order history there, and ask for a review against both causes above. Track it at https://adobe.ly/4xsJhZ0. If a current, supported version works better for your fleet in the meantime, Adobe's Creative Cloud plans for teams are outlined at https://adobe.ly/4h4FfQ6.

Let us know what comes back, happy to help with next steps.

Best,
Tariq

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