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Participant
September 28, 2020
Answered

Photoshop install - "sorry, your access has been denied"

  • September 28, 2020
  • 2 replies
  • 751 views

Hi There,.

 

I work for a school and they've purchased 12 PS licences. I've created 12 email addresses, and for the first 2, everythig went as expected. When i go to No.3 i get the "sorry, your access has been denied". I've had a look here and on the wider web, but couldn't find anything.

 

Any ideas. 

 

Thanks in advance

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Correct answer SuJoshi

Kindly try to sign in to adobe.com and check if the user is able to sign in successfully. I would really help us if you can share the screenshot of the error.

2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
September 29, 2020

Kindly try to sign in to adobe.com and check if the user is able to sign in successfully. I would really help us if you can share the screenshot of the error.

    BLACKWEB_GAMER
    Participating Frequently
    September 28, 2020

    Can you work it on another computer?

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