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default1do3lnksuh9k
Participant
Sep 28, 2020 2:50 PM UTC
Answered

Photoshop install - "sorry, your access has been denied"

Hi There,.

 

I work for a school and they've purchased 12 PS licences. I've created 12 email addresses, and for the first 2, everythig went as expected. When i go to No.3 i get the "sorry, your access has been denied". I've had a look here and on the wider web, but couldn't find anything.

 

Any ideas. 

 

Thanks in advance

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SuJoshiCorrect answer
Community Manager
Sep 29, 2020 2:53 PM UTC

Kindly try to sign in to adobe.com and check if the user is able to sign in successfully. I would really help us if you can share the screenshot of the error.

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2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Sep 29, 2020 2:53 PM UTC

Kindly try to sign in to adobe.com and check if the user is able to sign in successfully. I would really help us if you can share the screenshot of the error.

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    BLACKWEB_GAMER
    Participating Frequently
    Sep 28, 2020 3:23 PM UTC

    Can you work it on another computer?

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