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LisaAl
Participant
Nov 30, 2022 4:53 PM UTC
Answered

Photoshop Licence issues

My Photoshop licence been renewed by my company yet it still says "Trial Expied" in Creative Cloud. Reloging does not help.

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Ged_Traynor
Ged_TraynorCorrect answer
Community Expert
Nov 30, 2022 5:00 PM UTC

Hi

Take a look here to see if it helps

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Nov 30, 2022 7:35 PM UTC

Does https://account.adobe.com/plans show that you have a plan?

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ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 30, 2022 6:29 PM UTC

    start with @Ged_Traynor's link.

     

    only those all fail, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity ExpertCorrect answer
      Community Expert
      Nov 30, 2022 5:00 PM UTC

      Hi

      Take a look here to see if it helps

      https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

      Translate
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