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Vinay_Chaudhary1424
Participant
June 21, 2025
Answered

PLAN CANCELLATION

  • June 21, 2025
  • 1 reply
  • 304 views

I have cancelled my annual plan within 14 day of renewal but still, my plan will be cancelled next year why 

    Correct answer Anshul_Nautiyal

    Hi @kathleen_0813,

    Thank you for reaching out. Upon checking, I can see that there is an active Adobe Stock plan associated with the Adobe ID you used to post this query.

    Could you please confirm if you are trying to cancel this plan? If you are encountering issues while attempting to cancel, we recommend the following steps:

    • Open https://adobe.ly/3G4xv2o in an incognito or private browser window

    • Alternatively, try clearing your browser’s cache and cookies, then access the link again

    Hope this helps. Let us know if you need any further assistance.

    Regards,
    ^AN

    1 reply

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    June 23, 2025

    Hi there, 

     

    I have reviewed your account and confirmed your subscription has already been cancelled. 

     

    Let us know if you still have questions or need help. 

     

    Thanks,
    ^BS

    K
    kathleen_0813
    Participant
    June 23, 2025

    I have been trying to cancel my free trial for 2 weeks now and I cannot find anyone to contact, the website doesnt work, Ive tried all times of day, I go into manage plans, press cancellation and it just cycles. Im getting very frustrated and do not want to continue or pay when its not my fault.! Please advise

     

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    June 23, 2025

    Hi @kathleen_0813,

    Thank you for reaching out. Upon checking, I can see that there is an active Adobe Stock plan associated with the Adobe ID you used to post this query.

    Could you please confirm if you are trying to cancel this plan? If you are encountering issues while attempting to cancel, we recommend the following steps:

    • Open https://adobe.ly/3G4xv2o in an incognito or private browser window

    • Alternatively, try clearing your browser’s cache and cookies, then access the link again

    Hope this helps. Let us know if you need any further assistance.

    Regards,
    ^AN

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