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Dmitriy M.
Participant
February 14, 2022
Answered

Plan not assigned to new user.

  • February 14, 2022
  • 1 reply
  • 228 views

I have added a new user and assigned a license to him.

He sees his plan "Adobe for Teams" on the https://account.adobe.com.

But this plan is not loading on https://creativecloud.adobe.com/, therefore cannot use Photoshop and other applications.

User is logged in business account.

This topic has been closed for replies.
Correct answer Dmitriy M.

Yesterday, I deleted the user and re-added him. He finally received a letter of addition to the organization. Then he logged into CreativeCloud and saw the tarrif plan. So it's working now.

1 reply

Vikrant R
Vikrant R
Inspiring
February 14, 2022

Can you ask the user to sign out and then sign back in to Creative Cloud.

At sign-in, did the user get an option to join the team? Or an option to sign in using either Personal or Official account. Using the official/work account should get them access. Can you try this and then let us know.

 

    D
    Dmitriy M.AuthorCorrect answer
    Participant
    February 15, 2022

    Yesterday, I deleted the user and re-added him. He finally received a letter of addition to the organization. Then he logged into CreativeCloud and saw the tarrif plan. So it's working now.

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