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Participant
December 29, 2019
Answered

plan not showing

  • December 29, 2019
  • 1 reply
  • 766 views

I just purchased a one year plan (Team Plan). 

Its not showing the new plan even though i recived the confirmation email and the amount was deducted from my CC. 

when trying to acess the admin console it gives me this message
"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

Do i need to wait for the system to update my account plan or there is a problem with the system. 

 

This topic has been closed for replies.
Correct answer Tacafy大尉

Fahad12, Hello.
The reflection of the system may be delayed, so it is better to wait for a while.
If it does not improve, there may be some trouble, so please contact customer support.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

If it is a Team plan, it should be reflected immediately ...

Please refer to this post as well.

https://community.adobe.com/t5/enterprise-teams/unable-to-access-adminconsole/m-p/10823553#M25762

1 reply

Tacafy大尉
Tacafy大尉Correct answer
Legend
December 29, 2019

Fahad12, Hello.
The reflection of the system may be delayed, so it is better to wait for a while.
If it does not improve, there may be some trouble, so please contact customer support.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

If it is a Team plan, it should be reflected immediately ...

Please refer to this post as well.

https://community.adobe.com/t5/enterprise-teams/unable-to-access-adminconsole/m-p/10823553#M25762