PLEASE HELP - I need access to my work Cloud files ASAP! "Cloud documents are not available"

Hello,

I’m reaching out for help accessing my cloud files on one of my work devices.

I use three devices for work: two Mac desktops and a Mac laptop. Today, after renewing my business Adobe license, I logged in on my Mac at home, but I’m unable to access my cloud files, which contain critical client work I need to complete. A message appears saying, "Cloud Documents are not available" and advises me to contact my IT administrator. Unfortunately, these files are only stored in the cloud, so I currently have no way to access them.

Additionally, after renewing my license, I received an email (screenshot attached) notifying me that I now have administrator rights to manage Adobe product licenses for my company. Could this change be related to the issue with my cloud files?

I urgently need to resolve this so I can work on these files tomorrow. Any assistance or guidance would be greatly appreciated.

Thank you!