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emmettm11212316
emmettm11212316
Participant
March 31, 2015
Question

Pointer slow when deployed via Citrix XenApp

  • March 31, 2015
  • 1 reply
  • 838 views

I have Acrobat Standard XI installed on Windows Server 2008 R2 boxes and deployed to users via Citrix.

Users have reported an issue whereby the mouse pointer is jittery as though the refresh rate on it is low whenever the select tool changes to the pointer below:

  • This only happens when the application is deployed via Citrix
  • When I remotely connect to the server and run the application I do not experience the same issue.
  • It only happens with this particular pointer, all others are fine
  • This only affects Acrobat Standard XI, Reader XI is fine.

We have raised the issue separately with Citrix themselves, but I would like to know if anyone else has experienced this issue and what, if anything the resolution was?

This topic has been closed for replies.

1 reply

D
davidw23435140
Participant
June 1, 2015

Hi Emmett,

We are experiencing the exact issue. Were you able to resolve this?  If you have a Citrix Tech Support Reference that would be great?

Thanks

Dave

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