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ryanm13494404
Participant
Mar 23, 2018 6:35 PM UTC
Question

Policy registry keys being deleted on a 2017 install

I have these keys set in the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown]

"bSuppressSignOut"=dword:00000001

"bToggleAdobeSign"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown\cCloud]

"bEnableAcrobatHS"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown\cServices]

"bTogglePrefsSync"=dword:00000001

"bUpdater"=dword:00000000

after some time the login/logout starts showing back up in acrobat, and the keys disappear from the registry. I am looking for some suggestions on how to get them to stick/what I am doing wrong.

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9 replies

EnterpriseHelp
EnterpriseHelp
Inspiring
Mar 23, 2018 7:59 PM UTC

Also, the path on 64 bit machines is

HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown
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ryanm13494404Author
Participant
Apr 3, 2018 6:57 PM UTC

The keys are still going missing after a period of time.

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EnterpriseHelp
EnterpriseHelp
Inspiring
Apr 3, 2018 7:24 PM UTC

Export the registry path above and paste here.

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EnterpriseHelp
EnterpriseHelp
Inspiring
Mar 23, 2018 7:49 PM UTC

Right off the bat I can see you're using a deprecated preference. Support for bEnableAcrobatHS ended with 11.x products. It also is not lockable and cannot be placed in HKLM.

Check your other prefs against the doc and post back if issues persist.

Preference Reference for Acrobat and Adobe Reader

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