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ja_mon
ja_mon
Known Participant
April 1, 2022
Question

Poor Adobe Tech Customer Support

  • April 1, 2022
  • 1 reply
  • 300 views

It seems that my previous posts have been removed, so reposting:

We need a safe place to state our frustrations/problems with Adobe Systems poor customer support. Post the support issues you've had, try to recall what you were told in your call with support and post everything that happened. PLEASE DO NOT use fowl language, vent, rant or go off unhinged. We want to keep this civil and constructive.

 

For everyone:

I just received a phone call from the Director, North American Customer Support. He has personally heard multiple complaints about support and customer service and is digging to find out what is happening.

 

Whatever you do, keep posting, keep complaining to Adobe and keep the pressure on them. We all pay good money for their products and, as I bluntly said to that manager, I have no problem telling people to pursue legal action or to switch to other software developers because the service is horrible.

 

If anyone would like to know more, DM me and for any admin of these forums, this message is to stay up for all to see. The director I spoke with will be reviewing this post and all replies.

    This topic has been closed for replies.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 2, 2022

    Enterprise and Teams customers need to use the adobe console to contact support. Best is to use chat, as the chat protocol is recorded and can be consulted afterwards.

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    James23894518onqk
    Participant
    April 4, 2022

    All well and good -- until the admin gets locked out of the adobe console, and can't submit or initiate any help request, since they all must originate from the console!  Phone support (the -2950 number) can't complete transfers to any support group right now, simply drops calls once selection is made (try it, it's very broken).

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 4, 2022

      How can admins get locked out of the admin console, if not by action of the company holding the account? 

      ABAMBO | Hard- and Software Engineer | Photographer
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