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Ellen5E22
Participant
Dec 17, 2024 4:19 PM UTC
Answered

Portfolio website deleted yet website url is still in use

Hi,

I used to have a portfolio website on my mom's account. I thought I had switched it to my new account so I could continue edit it, but I don't see it so unfortunately I'll have to redo it/edit an older one.

Thing is I want to at least use the same name (my own name as an creative..) for the portfolio website. When I type it in, it says it's already used, but that portfolio website is nowhere in both accounts anymore and when I look it up it say's it doesn't exist/is missing...

Has anyone else experienced this? Does this mean the portfolio is still somewhere? Or can I atleast use the same name...?

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Anshul_NautiyalCorrect answer
Legend
Dec 17, 2024 4:37 PM UTC

Hi @Ellen5E22,

Thank you for reaching out. To resolve this issue, I recommend submitting a support request to Adobe Portfolio Support via the following link. The support team typically responds within 24 hours, excluding weekends and holidays.

Please ensure to check your spam or junk folder in case their response is filtered there. If you need any further assistance, feel free to ask!

 

Regards,

^AN

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1 reply

Anshul_NautiyalCorrect answer
Legend
Dec 17, 2024 4:37 PM UTC

Hi @Ellen5E22,

Thank you for reaching out. To resolve this issue, I recommend submitting a support request to Adobe Portfolio Support via the following link. The support team typically responds within 24 hours, excluding weekends and holidays.

Please ensure to check your spam or junk folder in case their response is filtered there. If you need any further assistance, feel free to ask!

 

Regards,

^AN

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