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Participant
Jun 30, 2023 5:00 PM UTC
Answered

POST calls to User Management Action API

Hey everyone,

 

I keep getting a 400 error when I issue POST calls to the User Management Action API. The documentation says that 400 errors occur when "some parameters of the request were not understood by the server or the Service Account Integration certificate has expired." Is there a problem with my JSON? I'm working on Federated/Enterprise IDs, so domain isn't included in body (though I have tried that). Adding a responseID doesn't fix the error, either.

 

Call 1 Body

[{
"username": "test_user_1@iu.edu",
"do": [{
"update": {
"lastname": "yellow"
}
}]
}]
 
Call 2 Body
[{
"user": "test_user_1@iu.edu",
"do": [{
"removeFromOrg": {
"deleteAccount": false
}
}]
}]
 
Thanks in advance for your help.
Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Jul 3, 2023 3:38 AM UTC

Hi, @rileyr52434503 kindly raise a support case from the Admin Console as we have a dedicated team for UST and they will connect with you.

Thanks!

Regards,Ashish Harrison

10 replies

Inspiring
Jun 25, 2025 10:22 PM UTC

Ever figure out an answer? trying to remove users from our tenant as well and it's just throwing generic "error.internal.removefromorg" error.

Thanks! 

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Bani Verma
Legend
Jun 26, 2025 8:39 AM UTC

Hi @rstaselbeta,

 

A help document refers to all the error messages and their meaning: https://adobe.ly/40raBZN;

As you mentioned, when trying to remove the user, you are getting the "error.internal.removefromorg" error message. If this user is added to a directory, there is a different process to permanently delete the user. Please follow the steps shared in the following document to learn how to do that: https://adobe.ly/3TdokQ2.

 

I hope this helps. 

 

Thanks,
^BS

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Inspiring
Jun 26, 2025 12:47 PM UTC

So can you not do this via API? I have to generate a csv to delete the users?

 

I have looked up the message and it says it's an unknown error.  Your link gives a 404 for error messages. 

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Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Jul 3, 2023 3:38 AM UTC

Hi, @rileyr52434503 kindly raise a support case from the Admin Console as we have a dedicated team for UST and they will connect with you.

Thanks!

Translate
Regards,Ashish Harrison
Participant
Jun 30, 2023 5:04 PM UTC

I lost my formatting. Here are some screenshots of how the JSON bodies appear with formatting in case it helps.

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