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Participant
Mar 23, 2025 3:16 AM UTC
Answered

Premire download contained malware?

I downloaded Premire pro from the creative cloud that I have access to through college, and it pinged my AVG antivirus with a Trojan embeded in the install. Has anyone else exprienced this or is there a way to report this? 

Anshul_NautiyalCorrect answer
Legend
Mar 24, 2025 3:37 PM UTC

Hi @caleb_7933,

 

Thanks for reaching out.

If you downloaded Premiere Pro directly through the official Adobe Creative Cloud desktop app, it's highly unlikely that the installer contains malware. Adobe applications are digitally signed, verified, and distributed securely via Adobe’s official servers. However, false positives can occasionally be triggered by third-party antivirus programs such as AVG.

Upon reviewing your account, it appears you're using an active enterprise plan through your college. In this case, I recommend contacting your institution's system administrator and requesting a fresh installation package.

 

Here are some helpful links:

Once you've installed the package from your admin, please let us know if the issue persists. We're here to help!

Regards,
^AN

4 replies

Peru Bob
Community Expert
Community Expert
Mar 23, 2025 5:15 PM UTC

It's a false positive.

ame.app.ru_RU.dat is a safe Adobe file.

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Anshul_NautiyalCorrect answer
Legend
Mar 24, 2025 3:37 PM UTC

Hi @caleb_7933,

 

Thanks for reaching out.

If you downloaded Premiere Pro directly through the official Adobe Creative Cloud desktop app, it's highly unlikely that the installer contains malware. Adobe applications are digitally signed, verified, and distributed securely via Adobe’s official servers. However, false positives can occasionally be triggered by third-party antivirus programs such as AVG.

Upon reviewing your account, it appears you're using an active enterprise plan through your college. In this case, I recommend contacting your institution's system administrator and requesting a fresh installation package.

 

Here are some helpful links:

Once you've installed the package from your admin, please let us know if the issue persists. We're here to help!

Regards,
^AN

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kglad
Community Expert
Community Expert
Mar 23, 2025 4:04 AM UTC

contact your admin 

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kglad
Community Expert
Community Expert
Mar 23, 2025 4:03 AM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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