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caleb_7933
Participant
March 23, 2025
Answered

Premire download contained malware?

  • March 23, 2025
  • 3 replies
  • 504 views

I downloaded Premire pro from the creative cloud that I have access to through college, and it pinged my AVG antivirus with a Trojan embeded in the install. Has anyone else exprienced this or is there a way to report this? 

    Correct answer Anshul_Nautiyal

    Hi @caleb_7933,

     

    Thanks for reaching out.

    If you downloaded Premiere Pro directly through the official Adobe Creative Cloud desktop app, it's highly unlikely that the installer contains malware. Adobe applications are digitally signed, verified, and distributed securely via Adobe’s official servers. However, false positives can occasionally be triggered by third-party antivirus programs such as AVG.

    Upon reviewing your account, it appears you're using an active enterprise plan through your college. In this case, I recommend contacting your institution's system administrator and requesting a fresh installation package.

     

    Here are some helpful links:

    Once you've installed the package from your admin, please let us know if the issue persists. We're here to help!

    Regards,
    ^AN

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 23, 2025

    It's a false positive.

    ame.app.ru_RU.dat is a safe Adobe file.

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    March 24, 2025

    Hi @caleb_7933,

     

    Thanks for reaching out.

    If you downloaded Premiere Pro directly through the official Adobe Creative Cloud desktop app, it's highly unlikely that the installer contains malware. Adobe applications are digitally signed, verified, and distributed securely via Adobe’s official servers. However, false positives can occasionally be triggered by third-party antivirus programs such as AVG.

    Upon reviewing your account, it appears you're using an active enterprise plan through your college. In this case, I recommend contacting your institution's system administrator and requesting a fresh installation package.

     

    Here are some helpful links:

    Once you've installed the package from your admin, please let us know if the issue persists. We're here to help!

    Regards,
    ^AN

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2025

    contact your admin 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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